New
Introducing AI-powered insights
Turn guest feedback into clear actions your team will actually use.
Smarter surveys that adapt to each guest. Weekly summaries that tell your managers exactly what needs attention. No spreadsheets, no dashboards, no guesswork.
Rated 5 stars by 100+ VENUEs
How it works
A smarter way to collect feedback, and actually use it.
Trusted by leading venues
What you get with Plain Insight
Instant Alerts & Quick Wins
Broken lights
Slow service
Cleanliness
Staff
Customer service
Good fit
Good fit
Probing where it matters most.
If someone mentions an issue, Plain Insight asks just one extra follow-up - giving you the “what” and “why” behind every score.
Why customers choose us
Here’s what people are saying about our Plain Inisight.
Jan, 2026
"First Monday report came through and my manager actually read it. That's never happened before. Usually these things just sit in someone's inbox."
Operations Manager
Pub group
Aug, 2025
"Had a guest mention a wobbly table in their feedback. Thought that was oddly specific until I realised the survey had actually asked them about it. Turns out three others mentioned it too. Fixed it that afternoon."
General Manager
The Coach & Horses
Jul, 2025
"I used to spend Friday mornings pulling data into spreadsheets. Now I just check my phone on the way in. It's not glamorous but I've got my Fridays back."
Area Manager
Boutique hotel chain
Feb, 2024
"Soap in the loos. That was our first alert. Bit embarrassing honestly, but better we heard it from this than on TripAdvisor."
Owner
Independent brasserie
Apr, 2024
"We've tried three different survey platforms. This is the first one where the team actually does something with the results instead of just nodding at the numbers."
Head of Guest Experience
Catering company
See what your guests are really thinking
Book a 15-minute demo and we'll show you how it works for your venue.
Frequently asked questions
How is this different from SurveyMonkey or Typeform?
Those tools let you build surveys. We build them for you. More importantly, we don't just collect responses and leave you with a spreadsheet. We read every comment, spot the patterns, and tell you what actually needs fixing. You get a weekly summary in plain English, not a dashboard you'll never log into.
We already have a feedback system. Why switch?
Do guests know it's an AI survey?
What if we've been tracking scores for years? Will we lose that historical comparison?
How long does setup take?
What's the minimum number of sites?
Book a live demo
We are committed to delivering the best service, feel free to reach out to us for info and enquiries.